9 Ways to Elevate the Hotel Lobby Experience

The hotel lobby is often the first point of contact that guests have with a property, and as such, it is critical to make a positive first impression. Elevating the lobby experience can help to create a welcoming and memorable experience for guests, which can lead to increased satisfaction and loyalty.

Here are some ways that you can elevate the hotel lobby experience:

The lobby design sets the tone for the entire property, and it is important to make it visually appealing and functional. The lobby should be spacious, well-lit, and easy to navigate, with comfortable seating areas and a variety of amenities to keep guests engaged.

Set your brand apart and build customer loyalty with the right sights, sounds, and scents that compliment your hotel operation. Commercial free music and more than 1600 invigorating scents, MOOD:MEDIA has all the solutions you need to create a memorable experience and keep your customers coming back time and time again.

When it comes to flooring in your lobby, you want to make sure it’s always clean and well taken care of. Karcher has scrubbers and sweepers for your operational needs. When it comes to cleaning, no job is too big or too small for Karcher.

Guests expect to be connected at all times, and providing free Wi-Fi and charging stations can help to create a positive experience. Other technological features, such as interactive touchscreens, virtual concierge services, and smart room key systems, can also enhance the guest experience.

Not only should you have TVs in each of your rooms, but your lobby can also be a source of entertainment. By adding TVs with DirecTV to your lobby, you can increase guest engagement and keep them entertained while they wait in line to check-in and check-out. You can even run hotel promotions and LTO’s on the screens, informing guests of exclusive offers they can take advantage of while staying at your hotel.

Providing high-quality food and beverage options such as Peet’s Coffee and Otis Spunkmeyer cookies in the lobby can help to create a welcoming and social atmosphere. This can include a coffee bar, grab-and-go food options, or a full-service restaurant or bar. Guests can be hungry after a long day of traveling and that little tasty gesture goes a long way.

Art and décor can add character and personality to the lobby and can also provide a sense of place. This can include local artwork, sculptures, or other unique decorative features like fountains. Suppliers such as Leslie’s Pools can help you maintain the quality of your fountains and water features with their best-in-class products, services, and installation.

Investing in the right safety and sanitation supplies will ensure your lobby is clean and guests know you care about their well-being. One company that offers a complete assortment of cleaning supplies is HD Supply. With more than 60,000 products to choose from, HD Supply has all the essential items you need for a safe and clean environment.

By focusing on these areas, a hotel operation can elevate the lobby experience and create a memorable first impression for guests.